
Maxine's first day back on the job finds her removing a boy from the custody of his mother, who was one of Maxine's clients for a short time eight years earlier; although Amy is worried about Maxine's bottling up her grief, she becomes unsettled when Kyle tells her that Maxine has been talking to Charles instead of her own children; Kyle does an end-run around Lily to get an indigent patient the reconstructive surgery she desperately needs after an accident; Amy hears the custody case of a teenager whose divorced parents disagree about sending her to a school for overweight children.
Amy and Michael agree to work out Lauren's custody with a mediator; Maxine and Kimberly clash over a child lost in the system; Jared returns from China to get an answer from Maxine; Lauren fears that their apartment is haunted and Amy begins to agree with her; appearing before Amy in court as the caseworker for a teenaged mother, Maxine gives an impassioned plea which provides Amy with food for thought about not only the girl, but Amy's relationships with Maxine and Lauren; Bruce runs into Amy and spurns her offer of friendship, but later relents most emphatically.